​​​​​What billing or insurance information will I receive?

It is a requirement that you are fully informed about out of pocket expenses, and we will endeavour to provide such information. We will require details of your health insurance in order to provide this. If you are uninsured, we can provide a quotation, but usually the Private Hospitals will require a prepayment. Medicare will rebate some of the medical costs associated with specialist treatment.

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How long will it take to get things settled with the insurance company?

It sometimes requires a few weeks for bills to be settled. If your Insurance Company has an agreement, then this process can be expedited.



Why am I getting bills from physicians or other doctors?

​Sometimes surgical procedures require assistance from anaesthetists, physicians, surgical assistants, pathology or radiology providers. This will be discussed with you, but is necessary to acheive the most satisfactory result.



Why do out of pocket expenses occur?​

​When Medicare was first introduced, the Schedule Fee was calculated at a 15% discount. Since then the Schedule Fee has risen at a rate less than CPI and cost of living.

In 1987, the Commonwealth Auditor General stated "the Medicare Rebate is the amount that the Government, after due financial and economic consideration, is prepared to pay".

As a result of this developing discrepancy, a "gap" has developed so that the rising costs associated with a surgical practice can be covered adequately.